Term condition

Terms and condition

Busticketline's advice to customers is to choose bus operators they are aware of and whose service they are comfortable with.

• Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its' network of bus operators. Busticketline.com  can change the operator if the choosed operator canseled the same hour bus on the same destinations
• Providing refund and support in the event of cancellation.
• Providing customer support and information in case of any delays / inconvenience.

• The bus operator's bus not departing / reaching on time.
• The bus operator's may change the bus time ( if the time is longer then 1.30 min t,me  www.busticketline.com will choose another operator 1 hour earlier or 1 hour later bus )
• The bus operator's employees being rude .
• The bus operator's bus seats etc not being up to the customer's expectation.
• The bus operator canceling the trip due to unavoidable reasons.
• The baggage of the customer getting lost / stolen / damaged.
• The bus operator changing a customer's seat at the last minute to accommodate a lady / child.
• The customer waiting at the wrong boarding point (please call the Busticketline to find out the exact boarding point if you are not a regular traveler on that particular bus).+90.531.378.9262
• The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point

1. The arrival and departure times mentioned on the ticket are only tentative timings . However the bus will not leave the source before the time that is mentioned on the ticket.
2. Cancellation Policy: Read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy mentioned with the ticket.Tickets are NONE REFUNDABLE but CHANGABLE the date and destinations in 7 days before time the departure ( if the choosed destination buses are availaible) . The transaction charges will not be refunded in the event of ticket cancellation
3. Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. Busticketline has no role in governing the cancellation charges.
4. Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
5. In case a booking confirmation e-mail and sms gets delayed or fails because of technical reasons or as a result of incorrect e-mail ID / phone number provided by the user etc, a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of www.busticketline.com
6. Amenities for this bus as shown on Busticketline have been configured and provided by the bus provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that Busticketline provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by Busticketline's travel partners in the buses is their own responsibility. Any refunds / claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.

1. By accepting the terms and conditions the customer accepts that Busticketline may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the Customer by E-mail. The customer acknowledges that the alerts will be received by E-mail / get after delay any alerts sent during such period.
2. Busticketline will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from Busticketline as an alert on the e-mail during the course of ticket booking and Busticketline shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold Busticketline liable for non-availability of the service in any manner whatsoever.
3. The customer acknowledges that the Email service provided by Busticketline is an additional facility provided for the customer's convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, Busticketline shall be immediately informed about the same by the customer and Busticketline will make best possible efforts to rectify the error as early as possible.
4. The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. Busticketline shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
5. By accepting the terms and conditions the customer acknowledges and agrees that Busticketline may send E-mail provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their travel, the bus facilities and/or services of the bus operator.
6. Grievances and claims related to the bus journey should be reported to Busticketline support team within 10 days of your travel date.